MESSA covers online doctor visits through Amwell for convenient, affordable care for minor, non-emergency illnesses such as cold, sinus infection, sprain or rash.

With 24/7 online health care, you can have a live, on-demand visit with a board-certified doctor through Amwell, a leading telehealth provider. The $49 visit is a covered MESSA benefit and subject to your plan deductible and applicable office visit copayment.

The cost of the visit will provide significant savings to you – and to MESSA.

Seeing an online provider costs less than in-person doctor visits or emergency room treatment. Statewide, the average office visit costs $132 and the average emergency room visit costs $1,023.

In 2014-15, for example, it cost $3.4 million for emergency room and office visit treatment of MESSA members or dependents diagnosed with eye, sinus and urinary tract infections.

Regular maintenance of chronic medical conditions, emergencies and serious or life-threatening conditions are not appropriate uses of online health care. If you have serious medical concerns, call 911 or contact your family doctor.

Using online care to meet with a doctor is like using a video chat tool. Your information is private and Amwell meets all Health Insurance Portability and Accountability Act (HIPAA) requirements.

The doctor will consult with you as long as needed; most online health care sessions last about 10 minutes. The average wait time to see a doctor is three minutes.

To enroll:

Mobile: Download the Amwell app

Web: Go to

Phone: 844.733.3627

  • Use service key BCBSM.
  • Add your MESSA health plan information.

If you have questions about your MESSA coverage, call the MESSA Member Service Center at 800.336.0013.

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