Online chat for MESSA dependents

Now MESSA members’ adult dependents can connect directly with our member service team using MESSA’s new online chat feature. Online chat is available Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 4 p.m.

To get started with online chat, you will be asked to provide the following information about yourself and the primary MESSA member:

Your information:

  • Last four of your Social Security number

  • Date of birth
  • Email
  • Phone number

Primary MESSA member information:

  • Full name
  • Employer
  • Date of birth
  • ZIP code
Get started

Please note: Dependents must be 18 or older to use member chat.

Online chat for MESSA members

If you are the primary MESSA member, you must access member chat through your MyMESSA account. Simply log in to connect with a MESSA member service specialist via member chat or secure message.