Here to help

MESSA’s Member Service Center, field reps provide peace of mind

MESSA understands how important it is for you to connect with the students and the communities you serve. You welcome your students every day with enthusiasm, patience and warm smiles. You also work to make sure our communities are safe and operating properly.

We know it’s stressful at times. We know it’s challenging. That’s why we understand how important it is to provide you with peace of mind when you reach out to MESSA.

MESSA’s Member Service Center is staffed with friendly, knowledgeable specialists who can answer any questions you may have — big or small.

  • Need more information about your benefits? No problem.
  • Have a concern about a medical bill? Check.
  • Do you need to connect with your provider to learn more about a procedure? We can help with that, too.

Call our East Lansing-based Member Service Center at 800-336-0013 to get the help you need. And get this — when you call, you’ll speak with an actual human being.

“My family has experienced the overwhelming nature of health care firsthand,” said Erin Marshall, a MESSA member service specialist. “It can be exhausting and confusing. I know that MESSA medical coverage has immense value, and I want our members to experience the sense of relief that comes with understanding the details of their benefits. Knowing that my conversations with members can offer clarity and reassurance when they need it most, is incredibly meaningful to me.”

You can also connect with us via live chat or send a secure message from your MyMESSA account or the MESSA app. And guess what? There’s an actual human being on the other end of the digital connection, too. Not some chat bot.

MESSA field representatives

MESSA’s field representatives are our experts in health benefits and are passionate about supporting our members.

Field Rep Map

Our 16 field representatives are licensed insurance agents who are stationed throughout the state to provide personal service to you. No matter where you are, you have a local field representative assigned to you and your coworkers to help explain your coverage and plan options, assist with individual claims, and attend association or staff meetings to provide information.

You can find your local field representative at messa.org/field or call US at 800-292-4910, ext. 7817. You can also call MESSA’s award-winning Member Service Center at 800-336-0013. We’re here to help!