COVID-19 information center  (last updated: 4/3/2020)

MESSA members take care of our kids, our schools and our communities, and we want you to know that MESSA is here for you during this challenging time.

MESSA coverage

MESSA has taken the following steps to ensure access to care for all MESSA members and their covered dependents:

COVID-19 testing and treatment
MESSA will fully cover medically necessary testing and treatment for COVID-19 for all MESSA members and their covered dependents. You will not have to pay a deductible, copayment or coinsurance.

Online Visits and telehealth visits
MESSA will fully cover medical and mental health telehealth visits with in-network providers through June 30 at no cost to members and covered dependents.

MESSA members have easy access to Online Visits, where you can visit a doctor or a therapist without leaving your home using a smartphone, tablet or computer. To get started with Online Visits, go to or download the Blue Cross Online Visits app. In addition, we are fully covering medical and mental health appointments with your current in-network provider that are conducted over the phone or online, through June 30. You will not have to pay a deductible, copayment or coinsurance.

You may need to pay for the visit at the time of the appointment, but you will be automatically reimbursed at a later date. Due to the ongoing public health crisis and the system updates necessary to waive the cost, it may take as long as six months for you to receive a credit.

In addition, MESSA members have free access to NurseLine, which is staffed around the clock by registered nurses who are trained to answer medical questions and offer expert guidance. A registered nurse will listen to your questions and discuss your health care concerns. They may provide guidance on at-home care measures, or suggest you seek care with a medical provider. You can call NurseLine anytime at 800.414.2014.

Connect with MESSA online

MESSA’s East Lansing call center is temporarily closed as we help do our part to protect our employees and their loved ones, and to comply with Gov. Whitmer’s order to stay home and stay safe. However, our Member Services team is still available to help. If you have questions about your MESSA coverage or need help with a claim, you can connect with us by logging in to your MyMESSA member portal. From there, you have two ways of connecting with a MESSA team member:

Online member chat
Our member service specialists are available via online member chat, weekdays from 8 a.m. to 5 p.m. To chat with a member service team member, click the chat icon in the bottom right corner when you’re logged in to your MyMESSA account.

Send a secure message
You can send a secure message via your MyMESSA portal, and a member service specialist will get back to you as soon as possible during regular business hours.

Don’t have a MyMESSA account?
It’s easy to set up MyMESSA account. Simply click here to get started and follow the instructions.

State of Michigan COVID-19 hotline

The state of Michigan created a COVID-19 hotline that is available daily from 8 a.m. to 5 p.m. The number is 888.535.6136.

When you call the hotline, public health and other experts will be available to answer health-related questions about COVID-19. They can also direct residents, providers and others to resources in their local communities and in other state government departments.

Frequently asked questions

What are the symptoms of COVID-19?
Patients with COVID-19 have mild to severe respiratory illness with the following symptoms:

  • Fever
  • Cough
  • Shortness of breath

Can I get tested for COVID-19 if I experience symptoms?
Testing is available in the state of Michigan. Contact your health provider if you are concerned and think you may need to be tested for COVID-19.

How can I best protect myself and my family?
The best way to prevent infection is to avoid being exposed to the virus that causes COVID-19. The following preventive actions can help prevent the spread of respiratory viruses:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

Those who are experiencing respiratory illness can help prevent its spread to others by:

  • Staying home when you are sick.
  • Covering your cough or sneeze with a tissue, then discarding it in the trash. If a tissue isn’t available, cover your cough or sneeze with your sleeve.
  • Cleaning and disinfecting frequently touched objects and surfaces.

Sources: U.S. Centers for Disease Control and Prevention, and Michigan Department of Health and Human Services

*Note: These websites are not affiliated with MESSA. MESSA is not responsible for and does not endorse, guarantee or monitor content, availability, viewpoints, products or services that are offered or expressed on other websites.