Optum Rx

Your home delivery pharmacy

Optum Rx is MESSA’s home delivery pharmacy, providing convenient and reliable mail-order delivery for MESSA members.

Optum Home Delivery offers free standard delivery, as well as useful online tools — including an Optum Rx online portal — to help you manage prescriptions for yourself and your covered dependents.

How to contact Optum Rx

Reach out to Optum Rx if you:
  • Need technical support for your Optum Rx member portal.
  • Have a question about the status of a prescription order.
  • Want to speak to an Optum Rx pharmacist 24 hours a day, seven days a week.

To contact Optum Rx, call 800-903-8346 and tell them you are a MESSA member. For all other questions, contact MESSA’s Member Service Center.

Optum Rx portal

You can access your Optum Rx portal by logging into your MyMESSA member account and selecting “Rx home delivery.”

In your Optum Rx portal you can check the status of your prescription orders, compare medication prices, and view and manage your prescriptions, and more.

OptumRx Member Portal Home

You can also manage home delivery prescriptions for all of your covered dependents. To do so, you’ll need permission to view prescriptions for adult dependents and for children age 13 and older with certain sensitive conditions. They’ll need to set up their own Optum Rx member accounts at www.OptumRx.com, and give you access to manage their prescriptions.

If you need help getting an adult dependent set up with their own Optum Rx account, call MESSA’s Member Service Center at 800-336-0013 or connect with us via live chat through your MyMESSA member account or through the MESSA app.

Prescription transfers and controlled substances

If you previously received your prescriptions through Express Scripts home delivery, your eligible prescriptions should transfer to Optum Rx. You can check the status of your prescriptions in your Optum Rx member portal.

A prescription will not transfer if:

  • There are no remaining refills.
  • The prescription is expired.
  • An open prescription has never been filled.
  • The prescription is a controlled substance, which is prohibited from being transferred by law. To verify if your medication is a controlled substance, check the label or call our Member Service Center at 800-336-0013.

If these circumstances apply to you or a covered dependent, you will need a new prescription from your health care provider.

When receiving a delivery of a prescription that is a controlled substance from Optum Rx, you will be required to show identification and sign for the delivery.

Frequently asked questions

Log in to your MyMESSA member account and select “Rx home delivery.”

You can view and manage your adult dependents’ prescriptions if they choose to give you access to their personal prescription information. Learn more.

If you have questions about your Optum Rx prescription service or need help with a technical issue related to your Optum Rx member portal account, contact Optum Rx at 800-903-8346.

If you have questions about your MESSA coverage, please call our Member Service Center at 800-336-0013 or connect with us via live chat through your MyMESSA account or the MESSA app.

Tell your provider to send your prescriptions to Optum Home Delivery. Most providers are familiar with Optum Rx.

No. AllianceRx Walgreens Pharmacy will continue to serve as MESSA’s specialty pharmacy.

Yes. Optum Rx is a trusted partner, and may reach out to MESSA members either by phone or postal mail. If you have any questions or concerns about communications you receive from Optum Rx, please contact MESSA’s Member Service Center at 800-336-0013.

We’re here for you

MESSA is committed to providing unmatched personal service and exceptional health benefits to our members. If you have any questions about this coming change, please contact our Member Service Center or your local field representative. We are happy to help.